Brighton Science
Brighton Science is a leading measurement supplier that provides unmatched visibility and insights into real-world challenges in adhesion, manufacturing, product development, and supply chain management. By offering advanced measurement solutions, Brighton Science helps businesses optimize their processes, improve product quality, and address critical industry challenges with precision and confidence.
Team 4 users
Role User Researcher /Note Taker
Timeline 5 days
Tools Figma
Canva
Method/ tools used
Think aloud protocol
Figma
My role Researcher/note taker
Problem
Clients often spend a significant amount of time reviewing individual test data collected during experiments, which can be both time-consuming and overwhelming. The process of navigating through multiple spreadsheets to find relevant insights further exacerbates the issue, leading to inefficiency and frustration in analyzing the data.
Results
To address this challenge, user-friendly visuals were created to accompany the pass/fail test results, specifically related to the GR&R (Gage Repeatability and Reproducibility) test reports. These visuals provide clear, easy-to-understand representations of the data, allowing clients to quickly interpret the results without the need to sift through multiple spreadsheets. By simplifying complex data into intuitive graphics, clients can more efficiently assess test outcomes and make informed decisions.
Key Findings
Unified Access: Every team member has access to the same set of features, ensuring consistency in the tools available across the team.
Client Preferences: Clients prefer to have specific operations (1, 2, and 3) grouped together, as this simplifies their workflow and makes the process more efficient.
Summary Results:
These are sketches of the Brightons welcome screen, new gage updates, primary user, comparative data, and aspects of the user interfaces.
Process:
Initial Researcher:
The research was conducted through interviews with four employees from Brighton Science. During these sessions, we used the think-aloud protocol to gain insights into how they interact with the platform, their pain points, and their expectations for the new gage feature. This approach allowed us to better understand their thought processes and challenges, providing valuable input for refining the user interface and overall user experience.
Usability Testing
To evaluate the usability of the page, we conducted interviews with current Brighton Science employees. This allowed us to observe how they interact with the platform and gather feedback on its functionality. Through these sessions, we identified areas for improvement and gathered insights on how to make the interface more intuitive and efficient for users.
Journey Map
After the initial interview, I created a journey map outlining the steps involved in assigning tasks for building the GR&R project for Brighton Science. This map details the key actions, decisions, and interactions needed to successfully complete the project, providing a clear visual representation of the process from start to finish. It helped to identify pain points, opportunities for improvement, and the critical touchpoints that needed attention to enhance the user experience and project flow.
Solution:
We gathered information on how data was collected, as well as how it was gathered. If I was given more time I would’ve created screens to display what changes I've made.
Annotated wireframes:
These annotations highlight the key sections of the GR&R page, focusing on the data graphs that were collected and observed during the testing process. The annotated portions provide insights into how the graphs are presented, what data is emphasized, and areas where users can improve their understanding or interactions with the results. These observations help guide further design improvements to enhance data clarity and usability.
Kano Analysis:
Several team members collaborated to create the Kano Survey, drawing insights from the survey completed by the developers at Brighton Science. This survey helped us understand which features were most important to users and stakeholders. By analyzing the responses, we were able to identify key attributes that would have the greatest impact on user satisfaction and prioritize them in our design and development process.
Whats next:
